Privacy Policy

Effective Date: 09/01/2025

At Solergy, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website ("Website") and services. By using our Website, you agree to the terms of this Privacy Policy.

1. Who We Are

Solergy ("we," "us," or "our") is a company based in England. We provide solar energy-related services and are dedicated to safeguarding your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

2. Data We Collect

We collect and process the following types of personal data:

Identity Information: Name.
Contact Information: Email address, phone number.
Technical Data: IP address, browser type, and device information (via cookies and analytics tools).

3. How We Use Your Data

We use your personal data for the following purposes:

To provide and manage our services.
To respond to enquiries and communicate with you.
To process your requests or bookings.
To comply with legal obligations.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual Necessity: To perform our contract with you (e.g., responding to your enquiries and providing services).
Legitimate Interests: To enhance our services, ensure the security of our Website, and conduct marketing activities.

5. Sharing Your Data

We do not sell or rent your personal data. However, we may share your data with the following third parties for legitimate purposes:

Service Providers: Companies that help us operate our Website, manage communications, and deliver services.
Legal Authorities: When required by law or to enforce our legal rights.
Google Ads: To display relevant advertisements, as described in the "Cookies" section below.

6. Cookies and Analytics

Our Website uses cookies and similar technologies to enhance user experience and enable targeted advertising through Google Ads.

Cookies: Small files stored on your device that collect information about your browsing behaviour.
Google Ads: We use Google Ads to display tailored advertisements. This involves tracking user interactions on our Website.

You can manage your cookie preferences or disable cookies entirely in your browser settings. For more information on how Google processes your data, please review Google’s Privacy Policy.

7. How We Protect Your Data

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These measures include:

Secure servers and encryption.
Regular security assessments.
Restricted access to personal data.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or to comply with legal obligations. Typically, this means:

Contact information is retained for up to 5 years after your last interaction with us.
Data required for legal or accounting purposes is retained as mandated by law.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our Website with the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.